Frequently Asked Questions
Orders & Purchases
How do I cancel or edit an order?
How do I cancel or edit an order?
We know mistakes happen. We can't cancel an order for a simple change of mind, but if you need to update details like your shipping address or contact number, reach out as soon as you can and we'll do our best. Email us at orders@kareumi.com with your order number ready. Please note we can't guarantee changes once 24 hours have passed, since your order may already be on its way to being packed.
How can I track my order?
How can I track my order?
As soon as your order ships, we'll email you a tracking number so you can follow it from our door to yours. If it hasn't landed in your inbox, check your spam or promotions folder first. Still nothing? Email us at orders@kareumi.com and we'll help you find it. We ship with USPS or FedEx, whichever gets your order to you fastest.
What if there is a problem with my order?
What if there is a problem with my order?
If something isn't right, whether an item arrived damaged, defective, or just not what you expected, we want to make it right. Email us at orders@kareumi.com within 14 days of delivery with your order number, plus a couple of clear photos if it's a damage or quality issue. We'll take it from there.
What if I did not receive all the items on my order?
What if I did not receive all the items on my order?
Sometimes items in the same order ship separately, so give it a day or two. If an item was out of stock when we packed your order, we'll have sent the rest and emailed you about it (and you won't be charged for anything out of stock). If something is still missing, email us at orders@kareumi.com with your order number and we'll sort it out.
Returns & Exchange
What is your returns policy?
What is your returns policy?
Email us at orders@kareumi.com with your order number and the item(s) you'd like to return. We'll review your request and reply within 2 to 3 business days, and if it's approved, we'll send return instructions and the return address. Return shipping is the customer's responsibility and is non-refundable.
How do I initiate a return?
How do I initiate a return?
Email us at orders@kareumi.com with your order number and the item(s) you'd like to return. We'll review your request and reply within 2 to 3 business days, and if it's approved, we'll send return instructions and the return address. Return shipping is the customer's responsibility and is non-refundable.
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
We replace items when they arrive defective or damaged. If that's the case, email us at orders@kareumi.com within 14 days of delivery with your order number and a clear photo, and we'll arrange a replacement at no extra cost. If you'd like a different product, the quickest route is to return your eligible item and place a new order.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once we receive your item, we'll inspect it and email you to confirm whether your refund is approved. Approved refunds are applied to your original payment method within 5 to 10 business days. Replacements for damaged or defective items are sent as soon as we've confirmed the details with you.
Shipping & Tracking
How long does shipping take?
How long does shipping take?
We currently ship within the US (the contiguous 48 states). Orders are processed in 1 to 3 business days, then Standard shipping takes 4 to 8 business days. Standard shipping is $10, and free on orders over $50. Every order comes with a tracking number so you can follow it the whole way.
Do you offer expedited shipping?
Do you offer expedited shipping?
Yes. Expedited shipping is $25 and arrives in 1 to 2 business days once your order has been processed. Just choose Expedited at checkout. A small note: a few items classed as hazardous materials, like aerosols or nail polish, can only ship Standard due to carrier regulations.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If you catch it early, we'll do our best. Email us at orders@kareumi.com with your order number and the corrected address as soon as possible. We can't guarantee changes after 24 hours, since your order may already be in processing. Please double-check your address at checkout, as we're not able to recover packages sent to an incorrect address.
