Refund policy

We accept returns on eligible unopened and unused items within 14 days of delivery. Approved returns are refunded to the original form of payment. Please review all guidelines before initiating a return.

ELIGIBILITY

• Returns are accepted within 14 days of delivery for unopened, unused items in original packaging.

• A receipt or original packing slip is required for all returns and exchanges.

• Approved returns are refunded to the original form of payment within 5–10 business days of us receiving the item.

• Please notify us of any order discrepancies or issues within 14 days of delivery.

NON-RETURNABLE ITEMS

• The following items are final sale and cannot be returned or exchanged: Opened, used, or unsealed skincare, cosmetics, or beauty products (for hygiene reasons).

• Sale or discounted items (all sale items are final sale).

• Gift cards.

• Items returned more than 14 days after delivery.

HOW TO INITIATE A RETURN

1. Email us at orders@kareumi.com with your order number and the item(s) you wish to return.

2. Our team will review your request and respond within 2–3 business days.

3. If approved, you will receive return instructions including the return address.

4. Return shipping costs are the customer's responsibility and are non-refundable.

DEFECTIVE OR DAMAGED ITEMS

If you receive a defective or damaged item, please contact us at orders@kareumi.com within 14 days of delivery with your order number and clear photos of the damage. We will work to resolve the issue promptly at no additional cost to you.

For questions, contact us at orders@kareumi.com.